These Terms and Conditions govern the mutual rights and obligations of the buyer and the seller arising out of or in connection to the contract of purchase and sale of any and all products available in the Walahala.com.
PAYMENT METHOD
All our prices are given in USD Dollars including local taxes using your credit (debit) card or you may pay with supported cryptocurrencies. Prices are guaranteed only within the limits of available stocks and are subject to change without notice. The credit (debit) card payment is processed by a third party payment gateway provider PayPal. Please, note, that only some credit (debit) cards including VISA and MasterCard are supported. You may visit Walahala.com for more information on the payment gateway. Orders may be paid using VISA or MasterCard credit cards, or via PayPal and also Bitcoin, ALT Coin, BTC, Ethereum, Ripple. You hereby acknowledge that the credit (debit) card payment gateway provider is solely responsible for the processing of your payment and for any credit (debit) card information you filled in during the payment procedure. The cryptocurrency payment is processed by third party payment gateway providers Bitcoin, ALT Coin, BTC, Ethereum and Ripple. Please note, that only some cryptocurrencies are supported for more information on each respective payment gateway. The third party cryptocurrency payment gateway providers will calculate the amount of cryptocurrency to be paid according to the exchange rates chosen by them at the time of the payment.
You may make your payment either in USD using your credit (debit) card or you may pay with supported cryptocurrencies. All our prices are invoiced according to Japan Law. The customer is solely responsible for consulting his local tax laws in order to determine compliance with his national and/or state regulations, and pay any applicable duties or taxes. The credit (debit) card payment is processed by a third party payment gateway provider PayPal. Please, note, that only some credit (debit) cards including VISA and MasterCard are supported. You may visit Walahala.com for more information on the payment gateway. You hereby acknowledge that the credit (debit) card payment gateway provider is solely responsible for the processing of your payment and for any credit (debit) card information you filled in during the payment procedure. The cryptocurrency payment is processed. Please note, that only some cryptocurrencies are supported (Bitcoin, ALT Coin, BTC, Ethereum and Ripple). The cryptocurrency payment gateway providers will calculate the amount of cryptocurrency to be paid according to the exchange rates chosen by them at the time of the payment. Later changes to the chosen exchange rates will have no effect on the amount to be paid unless you do not make the payment within the time limit provided by the respective provider.
USER ACCOUNT
You may be allowed to create the User Account pursuant to the Website Terms of Use and use it in accordance with such Website Terms of Use. If you created your User Account and placed your order under (when logged in) your User Account, the order information will be available to you in the User Account section of the Walahala Website. You are responsible for listing the correct and true information when creating and/or editing your User Account. You are also responsible for storing your User Account password in secret, so it may not be accessed and abused by any third parties.
PERSONAL DATA
We represent that the collection of your personal data shall be limited as much as possible. Any collection, storage and handling of your personal data collected by us in connection to the purchase and sale of the Walahala products, in particular personal data specified upon the creation/editing of your User Account and when placing your order in the Walahala, shall be governed by a separate set of terms on handling the personal data of buyers and other Website users (Privacy Policy), which shall be published in the “Legal” section of the Website.
HOW TO PLACE YOUR ORDER
To order the products available in the Walahala Shop you must place your order through the Walahala Website interface. To successfully place your order, you are required to provide at least the following information: product specification (by selecting the product and adding it to your shopping cart); shipping method (by selecting from the available choices); email address; billing and shipping address; Payment method (by selecting from the available choices) Customers can order on the Walahala.com website 24/7. Any completed order implies the customer is agreeing with the prices and the description of the articles available for sale, as well as these Terms and Conditions. Before placing your order, you can view, modify or cancel the order anytime in the “Shopping Cart” section of the Walahala Website. Walahala Hardware Wallet is committed to full filling the orders received via the website Walahala.com within the limits of available stocks. In case of an unavailability of one or more ordered article(s), Walahala will inform the customer as soon as possible, and if necessary refund within 30 days after payment; the order will then automatically be cancelled. You are responsible for any information listed during the order placement procedure including but not limited to the email address, shipping address, amount and specification of the ordered products. After placing your order, you will receive an email from us acknowledging that we have received your order (the "Order Confirmation"). If you placed the order under (when logged in) your User Account, we may use the email address listed in your User Account, otherwise we will use the email address listed by you when placing the order. Before we accept any placed order, you must always pay the amount corresponding to the sum of purchase price, shipping costs via the selected payment method
PRODUCT PRICES AND AVAILABILITY
On the Walahala Website we shall publish the information on the products including but not limited to the product description, product price, product availability, shipping and payment methods and other relevant information. Any information on the products including product prices and product availability published on the Walahala Website is of an informative nature only and we are therefore not obliged to accept your orders of these products. Prices of products on the Walahala Website are fixed in a USD value and are displayed on the Website usually both including and excluding Tax. All additional freight, delivery or postal charges and any other additional costs (and/or method of their calculation) vary with reference to selected shipping method, carrier and payment method and are displayed on the Walahala Website.
DELIVERY SERVICE
Delivery service is provided by third party carriers such as the EMS Japan. Customers can track their package using the link provided by email after ordering and we are also offer a without tracking services to our customers. Our delivery times are indicative only and depend on carrier delivery provisions. Walahala Hardware Wallet may not be held responsible in case of any event beyond its control that could delay the delivery. Delivery fees are displayed on the order screen and depend on the country of delivery. The customer should thoroughly check the integrity of the delivered articles. Any anomalies in the delivered items (damaged or open package, missing, incomplete, broken or defective product) must be reported within 8 days after the delivery.
CONTRACT WITHDRAWAL
In order to obtain full refund, you must initiate a product return request via our support center in the “Support” section of the Website, provided such return request is initiated within fifteen (15) days upon the delivery of the product to you. In order to qualify for a full refund, the products must be returned unused and sealed in the original packaging with all original materials provided in their complete condition. The refund will be executed usually within two (2) weeks from the day we have received the returned products. At the moment your return is processed we will send you a confirmation email. The refunds shall be processed according to the rules set out team.
LIABILITY FOR DEFECTS
We shall not be responsible for any defects and damages that the product did not have at the time of delivery including but not limited to following: damage resulting from accident, abuse, misuse, neglect, improper handling or improper installation damage or loss of the product caused by undue physical or electrical stress, including but not limited to moisture, corrosive environments, high voltage surges, extreme temperatures, shipping, or abnormal working conditions;
CUSTOMER SERVICE
For any complaints or product anomalies, please contact the Customer Service through the contact form. Many questions regarding our products are available in our Knowledge Base. If you have a question that hasn’t been given an answer in these resources, please reach our Customer Service through the contact form.
PRICES
All our prices are given in USD Dollars including local USD taxes. Prices are guaranteed only within the limits of available stocks and are subject to change without notice.
TAXES
All our prices are invoiced according to Japan Law. The customer is solely responsible for consulting his local tax laws in order to determine compliance with his national and/or state regulations, and pay any applicable duties or taxes.
SHIPPING PRICES
Delivery fees are displayed on the order screen and depend on the country of delivery.
ORDER
Customers can order on the Walahala.com website 24/7. Any completed order implies the customer is agreeing with the prices and the description of the articles available for sale, as well as these Terms and Conditions. Walahala Hardware Wallet is committed to full filling the orders received via the website Walahala.com within the limits of available stocks. In case of an unavailability of one or more ordered article(s), Walahala Hardware Wallet will inform the customer as soon as possible, and if necessary refund within 30 days after payment; the order will then automatically be cancelled.
PAYMENT OPTIONS
Orders may be paid using VISA or MasterCard credit cards, or via PayPal and also Bitcoin, ALT Coin, BTC, Ethereum, Ripple.
SHIPPING
Customers can track their package using the link provided by email after ordering and we are also offer a without tracking services to our customers. Walahala Hardware Wallet is committed to process the items ordered and paid by customers on the same day if the order has been placed before 5pm. Jappan Time, or within one business day after PayPal confirmation of the payment.
DELIVERY TIME
Delivery time depends on the chosen shipping options and will be displayed on the order page when filling the order shipping form. Our delivery times are indicative only and depend on carrier delivery provisions. Walahala Hardware Wallet may not be held responsible in case of any event beyond its control that could delay the delivery.
DELIVERY CHECK
The customer should thoroughly check the integrity of the delivered articles. Any anomalies in the delivered items (damaged or open package, missing, incomplete, broken or defective product) must be reported within 8 days after the delivery.
COMPLAINTS
For any complaints or product anomalies, please contact the Customer Service through the contact form.
OWNERSHIP
The customer is the only one to be responsible for private data and backups; it is up to their to keep these sensitive information’s secret and safe.
CUSTOMER SERVICE
Many questions regarding our products are available in our Knowledge Base. If you have a question that hasn’t been given an answer in these resources, please reach our Customer Service through the contact form.